Shipping & Returns

We ship bare rooted plants wrapped in sphagnum moss on the first and third Monday/Tuesday of each month, orders need to be made by the Sunday night prior.

We have a flat rate Express Shipping $15

Every effort is made to ensure the plants arive to you in the best possible condition but if there are any problems we will be quick to sort the problem out with either a replacement (if possible) or a full refund of the plant(s) excluding postage costs. We will require a photo of the damaged plant(s) within 24 hours of receiving the plant to apply. Newneps likes to communicate with its customers before and after sending packages to ensure the plants arrive safely at their destination to minimise problems in general. Feed back for our pitcher plants suggest that our plants arrive in perfect condition with very little stress to the plant.